PRIVACY POLICY
Last updated September 14, 2026
This Privacy Notice for Safari Moon Luxury Bush Lodge (“we”, “us”, or “our”) describes how and why we may access, collect, store, use, and share (“process”) personal information when you interact with our storefront and related services (“Services”), including when you:
- Visit our storefront at https://safarimoon.furbsh.com/;
- Create or use a customer account in connection with our storefront;
- Browse, purchase, reserve, request, or otherwise interact with products or services offered through our storefront;
- Complete checkout or make a payment;
- Request delivery, fulfilment, returns, refunds, exchanges, support, or other services relating to an order;
- Contact us or otherwise communicate with us in connection with our products, services, or storefront.
Our storefront is powered by furbsh, a commerce platform operated by furbsh-Tech Ltd. furbsh provides underlying storefront technology, customer-account functionality, checkout infrastructure, payment facilitation, settlement capabilities, and logistics integrations where applicable.
We remain responsible for the products and services we offer through our storefront and, where applicable law provides, act as the data controller for personal information collected from our customers through this storefront.
furbsh and other service providers may process personal information on our behalf, facilitate transactions and platform services, or act in another capacity permitted by applicable law. Their own processing activities may also be governed by their respective privacy notices.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you have questions or concerns about how we handle personal information through this storefront, please contact us using the details provided in the How Can You Contact Us About This Notice? section below.
SUMMARY OF KEY POINTS
What personal information do we process?
When you visit, use, or interact with our storefront, we may process personal information depending on how you interact with us, the products or services you request, the choices you make, and the features you use.
This may include identity, contact, account, order, transaction, fulfilment, delivery, billing, and technical information.
Do we process sensitive personal information?
We do not intentionally request sensitive personal information unless it is reasonably necessary for a particular service, permitted by applicable law, and appropriately disclosed to you.
Do we receive information from third parties?
We may receive information relevant to providing our Services from furbsh and service providers involved in areas such as checkout, payments, fraud prevention, fulfilment, shipping, logistics, communications, or customer support.
How do we process your information?
We process personal information to operate our storefront, provide products and services, manage orders and customer relationships, communicate with you, process transactions, provide support, prevent fraud and abuse, improve our Services, and comply with applicable law.
With whom do we share personal information?
We may share personal information with furbsh and with service providers that help us provide our products and Services, including payment, technology, hosting, logistics, fulfilment, communications, analytics, and professional-service providers.
How do we keep your information safe?
We take reasonable technical and organisational measures intended to protect personal information. However, no electronic transmission or storage technology can be guaranteed to be completely secure.
What are your rights?
Depending on where you are located, applicable privacy and data-protection laws may give you rights relating to your personal information.
How do you exercise your rights?
You may contact us using the details at the end of this Privacy Notice. We will consider valid requests in accordance with applicable law.
TABLE OF CONTENTS
- What Information Do We Collect?
- How Do We Process Your Information?
- When and With Whom Do We Share Personal Information?
- Cookies and Other Tracking Technologies
- How Long Do We Keep Your Information?
- How Do We Keep Your Information Safe?
- Information Relating to Minors
- Your Privacy Rights
- Do-Not-Track and Similar Signals
- Regional Privacy Rights
- Storefront and furbsh Platform Responsibilities
- Updates to This Privacy Notice
- How Can You Contact Us About This Notice?
- How Can You Access, Update, or Delete Your Information?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you provide to us
We collect personal information that you voluntarily provide when you use our storefront, place or manage an order, create or use a customer account, request products or services, contact us, request support, or otherwise interact with us.
Depending on your interaction with our storefront, this information may include:
- Name;
- Email address;
- Phone number;
- Billing address;
- Delivery or fulfilment address;
- Contact information;
- Customer-account information;
- Order information;
- Product or service selections;
- Transaction and payment-related information;
- Tax or invoicing information where required;
- Return, refund, exchange, fulfilment, or support information;
- Communications you send to us.
You are responsible for ensuring that personal information you provide is accurate and up to date.
Payment information
Payments made through our storefront may be processed using payment services made available through furbsh or integrated payment providers.
We generally do not need to receive or store complete payment-card credentials when these are processed directly by the relevant payment provider.
Payment providers may independently process information in accordance with their own terms and privacy notices.
Information received through fulfilment and logistics
Where an order requires fulfilment, delivery, collection, or another logistics service, we may process information necessary to provide that service.
This may include your:
- Name;
- Phone number;
- Delivery address;
- Order details;
- Delivery instructions;
- Fulfilment status;
- Shipment or collection information.
Relevant information may be exchanged between us, furbsh, and the applicable logistics or fulfilment provider where necessary to provide the requested service.
Information automatically collected
Certain technical information may be collected automatically when you visit or interact with our storefront.
Depending on the technologies used, this information may include:
- IP address;
- Browser type;
- Device characteristics;
- Operating system;
- Language preferences;
- Referring URLs;
- General location information;
- Pages viewed;
- Dates and times of activity;
- Technical or diagnostic information.
This information may be used to operate, secure, troubleshoot, and improve the storefront and associated services.
2. HOW DO WE PROCESS YOUR INFORMATION?
We may process personal information for purposes including:
- Providing products and services you request;
- Creating and maintaining customer relationships;
- Processing and managing orders;
- Facilitating checkout and payments;
- Managing fulfilment, collection, delivery, or shipping;
- Processing returns, refunds, and exchanges;
- Communicating order or service information;
- Responding to enquiries and support requests;
- Sending administrative or transactional communications;
- Preventing fraud, misuse, and security incidents;
- Maintaining and improving our products and Services;
- Understanding how customers use our storefront;
- Maintaining records required for business, accounting, tax, or regulatory purposes;
- Establishing, exercising, or defending legal claims;
- Complying with applicable legal and regulatory obligations;
- Carrying out other purposes disclosed to you at the time information is collected;
- Processing information with your consent where consent is the appropriate legal basis.
The lawful basis on which we rely will depend on the circumstances and applicable law.
3. WHEN AND WITH WHOM DO WE SHARE PERSONAL INFORMATION?
We may share personal information where reasonably necessary to operate our storefront and provide our products and Services.
furbsh
Our storefront operates using technology and commerce infrastructure provided by furbsh-Tech Ltd.
Depending on the Services being used, furbsh may process information relating to:
- Storefront hosting and operation;
- Customer accounts and authentication;
- Checkout;
- Orders;
- Payments and settlement;
- Fraud prevention;
- Technical operations;
- Fulfilment and logistics integrations;
- Support and platform security.
The relationship between our storefront and furbsh is described further in Section 11.
You may review the separate furbsh Platform Privacy Policy here:
https://app.termly.io/policy-viewer/iframe-content.html?policyUUID=62c80497-598d-497f-a47b-dd70b2e06937&viewMethod=embedded
Service providers
We may use third-party providers for functions such as:
- Payment processing;
- Hosting and cloud infrastructure;
- Data storage;
- Communications;
- Fulfilment;
- Shipping and logistics;
- Analytics;
- Performance monitoring;
- Customer support;
- Accounting, legal, or professional services.
These providers may receive only the information reasonably necessary for the services they provide, subject to applicable contractual and legal requirements.
Business transactions
We may disclose or transfer information in connection with a merger, financing, restructuring, acquisition, sale, or transfer of all or part of our business or assets, subject to applicable law.
Legal requirements and protection
We may disclose information where reasonably necessary to:
- Comply with applicable law or a valid legal request;
- Protect our rights, customers, property, or Services;
- Investigate fraud, misuse, or security incidents;
- Establish, exercise, or defend legal claims.
4. COOKIES AND OTHER TRACKING TECHNOLOGIES
Our storefront and the underlying platform may use cookies and similar technologies where necessary to:
- Operate the storefront;
- Maintain sessions;
- Remember preferences;
- Provide security;
- Prevent fraud;
- Understand storefront performance;
- Diagnose technical issues;
- Provide analytics or other approved functionality.
Some cookies or similar technologies may be provided through furbsh or approved third-party providers.
Where applicable law requires consent for non-essential cookies or similar technologies, those technologies should be used in accordance with the applicable consent requirements.
Additional information may be available through the relevant cookie notice or consent interface presented through the storefront or platform.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including to provide Services, maintain appropriate business records, comply with legal, accounting, tax, contractual, or regulatory obligations, resolve disputes, and enforce our agreements.
Different categories of information may be retained for different periods.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise appropriately handle it in accordance with applicable law.
Information retained by furbsh or another service provider for its own lawful purposes may be subject to that provider's separate retention obligations and privacy notice.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure, or access.
We also rely on technology and service providers, including furbsh, to apply appropriate protections to information processed through their systems.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should take reasonable steps to protect your own accounts, devices, passwords, and communications.
7. INFORMATION RELATING TO MINORS
Our storefront is not intended to knowingly collect personal information from children in violation of applicable law.
Where age restrictions or parental/guardian consent requirements apply to a particular product, service, jurisdiction, or transaction, we will seek to comply with those requirements.
If you believe a child has provided personal information to us contrary to applicable requirements, please contact us using the details in Section 13.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include rights to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of information;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent;
- Request portability of information where applicable;
- Lodge a complaint with an appropriate data-protection authority.
These rights may be subject to legal conditions, limitations, exemptions, identity-verification requirements, or record-retention obligations.
To exercise a privacy right relating specifically to information controlled by our establishment through this storefront, contact us using the details in Section 13.
For information controlled independently by furbsh, you may need to contact furbsh separately through the process described in the furbsh Platform Privacy Policy.
9. DO-NOT-TRACK AND SIMILAR SIGNALS
Some browsers and devices provide signals intended to communicate tracking preferences.
There is not always a uniform legal or technical standard requiring websites to respond to all such signals.
Where applicable law requires us or our service providers to recognise a particular browser-based privacy preference or signal, we will seek to comply with those requirements.
10. REGIONAL PRIVACY RIGHTS
Your privacy rights may vary depending on where you live or where our establishment operates.
Where applicable law gives you additional rights regarding personal information, you may exercise those rights by contacting us.
You may also have the right to complain to the applicable data-protection or privacy regulator.
Where our establishment is subject to a particular country's data-protection requirements, information about the relevant regulator or complaint process may be provided to you where required.
11. STOREFRONT AND FURBSH PLATFORM RESPONSIBILITIES
Our storefront operates using commerce infrastructure provided by furbsh-Tech Ltd.
For personal information collected from customers in connection with our products, services, orders, fulfilment, and direct customer relationship, Safari Moon Luxury Bush Lodge acts as the storefront operator and, where applicable law provides, the relevant data controller.
furbsh provides underlying technology and platform services that may include:
- Storefront hosting and operation;
- Customer-account infrastructure;
- Checkout;
- Payment facilitation;
- Settlement infrastructure;
- Order infrastructure;
- Security and fraud-prevention functionality;
- Logistics and fulfilment integrations;
- Other supporting commerce services.
Depending on the processing activity and applicable law, furbsh may process information on our behalf as a processor or service provider, may facilitate processing by other providers, or may independently determine certain processing activities relating to the operation, security, administration, and legal obligations of the furbsh platform.
furbsh maintains a separate Platform Privacy Policy governing personal information for which furbsh itself is responsible.
That policy is available at:
https://app.termly.io/policy-viewer/iframe-content.html?policyUUID=62c80497-598d-497f-a47b-dd70b2e06937&viewMethod=embedded
Our Privacy Policy and the furbsh Platform Privacy Policy therefore serve different purposes:
- This Store Privacy Policy explains how our establishment handles information in connection with our storefront and customer relationship.
- The furbsh Platform Privacy Policy explains how furbsh handles information for which it is responsible as the provider and operator of the underlying platform.
Questions about our establishment's use of customer information should be directed to us.
Questions about processing independently controlled by furbsh should be directed to furbsh using the contact details in its Platform Privacy Policy.
12. UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time to reflect changes to our practices, Services, legal requirements, or other operational circumstances.
The latest version will be identified by the Last updated date shown at the beginning of this notice.
Where required by law, we may provide additional notice of material changes.
We encourage you to review this Privacy Notice periodically.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions about this Privacy Notice or our handling of personal information through this storefront, contact:
Safari Moon Luxury Bush Lodge
Email: marketing@safarimoon.co.za
Phone: +27782429985
Address:
Wildlife Estate, 372 Kierieklapper St, Hoedspruit
1380
South Africa
Storefront: https://safarimoon.furbsh.com/
For questions relating specifically to furbsh's independent processing of personal information, please refer to the separate furbsh Platform Privacy Policy:
https://app.termly.io/policy-viewer/iframe-content.html?policyUUID=62c80497-598d-497f-a47b-dd70b2e06937&viewMethod=embedded
14. HOW CAN YOU ACCESS, UPDATE, OR DELETE YOUR INFORMATION?
Depending on applicable law, you may be entitled to request access to personal information we hold about you, request correction of inaccurate information, request deletion, object to or restrict particular processing, withdraw consent, or exercise other applicable privacy rights.
To submit a request relating to information controlled by our establishment, contact us at:
marketing@safarimoon.co.za
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required by law, for legitimate business recordkeeping, fraud prevention, dispute resolution, accounting or tax requirements, or the establishment, exercise, or defence of legal claims.
If your request concerns personal information controlled independently by furbsh rather than our establishment, we may direct you to the appropriate furbsh privacy process.